Frequently Asked Questions
Can I have a sample order for led light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time for orders?
Samples need 3-5 days, while mass production time requires about 25 days for large quantities.
Is ODM or OEM service accepted?
Yes, we can provide ODM & OEM services. Adding your logo on the light or the package is both available.
Do you offer a guarantee for the products?
Yes, we offer a 2-5 year warranty on our products depending on the configuration.
How do you ship the goods and how long does it take?
We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
How is the after-sales service handled?
We have a professional team in charge of after-sales service, and a service line to handle complaints and feedback efficiently.