❓ Frequently Asked Questions
Do you have any certifications like CE, RoHS, or FCC?
Yes, we have complete certifications including CE, RoHS, and FCC for the entire product line. Some products also carry ETL, DLC, or SAA certificates for specific components like drivers.
Can you provide door-to-door delivery services?
Absolutely. We offer competitive quotes for DHL, UPS, TNT, FEDEX, and SF Express. We can also arrange DDP services via railway, truck, or sea freight depending on your specific requirements.
Is it possible to receive free samples?
For finished items, especially large industrial lamps like these, samples are generally not provided for free. Please contact our team for sample pricing.
Can I see real pictures or videos of the products?
Yes, we are happy to share real-life photos and short videos of our products and factory operations via email or messaging apps to help you make an informed decision.
What are your standard payment terms?
Our standard terms are a 50% deposit and 50% balance paid before delivery. For small orders under 3000 USD, we require 100% T/T payment to confirm the order.
What is the warranty period for this high bay light?
This product comes with a comprehensive 5-year quality warranty, ensuring long-term reliability and performance in industrial environments.
