Frequently Asked Questions
Q1: Are you a professional manufacturer for LED Shoebox Lights?
Yes, we have our own factory with over 12 years of R&D and manufacturing experience based on ISO quality management systems since 2007.
Q2: Can I request a sample order for quality testing?
Yes, sample orders to test and check quality are welcomed. Mixed samples are also acceptable.
Q3: What is the typical lead time for an order?
Lead time is 5-7 days for sample orders and 15-25 days for mass production orders depending on the total quantity.
Q4: How are the finished products shipped?
Products can be shipped by Sea, Air, or Express (DHL, UPS, Fedex, TNT, etc.) based on your preference.
Q5: Do you provide OEM services for custom logos?
Yes, we provide full OEM services including custom labels and color boxes according to your specific requirements.
Q6: What is your policy for defective products?
Our products are manufactured under strict quality control with a defective rate of less than 0.2%. We offer a 5-year warranty; any defective units will be replaced with new lights within a few days or with your next order.
